Complaint Improvement Project (CIP)

Purpose of Project

Provide information that will enable CMS and the States to improve their nursing home complaint investigation processes, improve abuse and neglect prevention efforts, and respond more effectively to reports of abuse and neglect.

Project Duration: September 1999 to September 2001

Primary Personnel

Principal Investigators: David Zimmerman, CHSRA, and Catherine Hawes, Texas A&M University
Project Director and Contact Person: Allan Stegemann

Sponsoring Agency

Centers for Medicare & Medicaid Services (CMS)


Some preliminary findings presented at the annual Association of Health Facility Survey Agencies conference in Nashville Tennessee on October 17, 2000. Publication of papers at the end of the project is probable.